ACE333 takes the privacy protection of every member seriously. This Privacy Policy document sets out transparently how we collect, use, store, and safeguard your personal data in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Six core pillars of ACE333's Privacy Policy that safeguard the personal data of every Malaysian member
ACE333 only collects personal data that is strictly necessary for service purposes — name, phone number, payment information, and transaction records. We do not collect irrelevant or excessive data from our members in Malaysia.
All personal data and financial information of ACE333 members is protected with 256-bit SSL encryption. Every deposit transaction via Touch 'n Go eWallet, DuitNow, GrabPay, or FPX is processed through fully encrypted secure channels.
Access to ACE333 members' personal data is granted only to staff who require it to carry out their duties. All staff are bound by confidentiality agreements and undergo regular data protection training.
ACE333 will not use your personal data for any purposes beyond the scope stated here without first obtaining your explicit consent. You have the full right to withdraw your consent at any time.
ACE333's Privacy Policy is designed and enforced in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). We stay current with the latest data protection legislation to ensure full compliance.
ACE333 members have the right to request deletion of their personal data at any time, subject to legal obligations regarding financial record retention. Deletion requests will be processed within 30 business days.
Important Notice: This ACE333 Privacy Policy explains how our platform collects, uses, discloses, and protects your personal information. By using ACE333 services, you agree to the practices described in this Privacy Policy. Please read this document carefully.
ACE333 (hereinafter referred to as "we", "the platform", or "ACE333") values the trust placed in us by every member in Malaysia. We understand that personal data is a valuable asset, and we take full responsibility for keeping that information secure and using it appropriately at all times.
This Privacy Policy applies to all individuals who register an account, use our services, browse the website, or interact with the ACE333 platform in any way. This includes sports betting activities such as Malaysia Super League and EPL football, badminton, live casino, slots, e-sports, and all other services available through ace333.online.
Our Privacy Policy is prepared in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in data protection. We are committed to keeping this policy updated to reflect the latest changes in legislation, technology, and industry practices.
ACE333 collects various categories of personal data when you register and use our platform. Below is a detailed breakdown of the types of data we collect:
| Data Category | Example Information | How We Collect Data |
|---|---|---|
| Personal Identity | Full name, MyKad number, date of birth, photo | Registration form, KYC verification |
| Contact Information | Malaysian phone number, email address | Account registration and profile updates |
| Financial Data | Bank account numbers, RM transaction records, deposit/withdrawal history | FPX and eWallet payment processing |
| Technical Data | IP address, device type, web browser, operating system | Automatically during platform use |
| Usage Data | Betting history, games played, active hours | Activity on the ACE333 platform |
| Communication Data | Support chat records, emails, and complaints | Interactions with the customer support team |
ACE333 does not collect sensitive data such as health information, religious beliefs, political views, or the sexual orientation of our members. We also do not accept or store credit card numbers directly — all payments are processed through certified third-party secure payment gateways.
ACE333 uses collected personal data solely for legitimate and transparent purposes. We will not use your data for any other purpose without your prior consent. The following are the primary purposes for which member personal data is used:
Marketing: ACE333 may send members promotional communications regarding welcome bonuses, special offers, and the latest ACE333 promotions. You may opt out of marketing emails at any time by clicking the "unsubscribe" link in the email or by contacting us at support@ace333.online.
ACE333 does not sell, rent, or trade members' personal data to any third party for marketing purposes. However, there are specific circumstances where data must be shared with trusted parties to enable our services to function properly:
Our Commitment: All third parties that receive ACE333 members' personal data are required to maintain data protection standards equal to or exceeding Malaysia's PDPA requirements. ACE333 will not share data with third parties outside Malaysia without adequate safeguards in place.
The security of members' personal data is ACE333's highest priority. We continuously invest in the latest cybersecurity infrastructure to ensure your data is protected against unauthorised access, data breaches, loss, or destruction.
Your Responsibilities: While ACE333 implements the highest security measures, you are equally responsible for safeguarding your account login credentials. Never share your password with anyone, use a strong password, and update it regularly. Contact us immediately if you suspect any suspicious activity on your ACE333 account.
ACE333 retains members' personal data only for as long as necessary to fulfil the original purpose of collection and to meet Malaysian legal obligations. The following are our data retention period guidelines:
| Data Type | Retention Period | Justification |
|---|---|---|
| Financial & Transaction Records | 7 years | Malaysian tax & reporting legal requirements |
| KYC Verification Documents | 5 years after account closure | AML requirements & regulatory compliance |
| Active Account Data | Throughout active account period | Ongoing service management |
| Support Communication Logs | 2 years | Dispute resolution & quality control |
| Cookie & Analytics Data | 13 months | Platform performance analytics |
Upon expiry of the retention period, personal data will be securely deleted or fully anonymised. The deletion process employs methods that ensure the data cannot be recovered by any party.
The ACE333 website uses cookies and similar tracking technologies to enhance the user experience, understand how members interact with our platform, and ensure the security of login sessions. We use several types of cookies:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the ACE333 platform. For more information on managing cookies, please refer to the documentation for your web browser.
As an ACE333 member and data subject under Malaysia's PDPA, you have the following rights regarding your personal data. ACE333 is committed to respecting and facilitating the exercise of these rights:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 21 business days.
If your personal data is inaccurate or out of date, you have the right to request prompt correction via your profile settings or by contacting ACE333 support.
You may request the deletion of your personal data, subject to legal retention requirements and PDPA compliance obligations.
You have the right to request that ACE333 restrict the processing of your personal data under certain circumstances provided for by law.
You have the right to object to the processing of your data for direct marketing purposes at any time, without providing any reason.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
How to Exercise Your Rights: To submit any request relating to your personal data rights, please email support@ace333.online with the subject line "Personal Data Rights Request", along with your account number and a copy of your identification. All requests will be handled within 21 business days.
ACE333 is an online betting platform that restricted to individuals aged 18 and above only. We do not knowingly collect, process, or store personal data from individuals under the age of 18.
All prospective members are required to verify their age during registration and complete the KYC identity verification process. Should we discover that personal data has been inadvertently collected from individuals under the age of 18, we will take immediate steps to delete that data and close the relevant account.
Complaints Relating to Children: If you believe your child or any underage individual has registered an ACE333 account, please contact us immediately at support@ace333.online. We will investigate and take appropriate action within 24 hours.
ACE333 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, new Malaysian legal requirements, or service improvements. We are committed to providing clear notice to all members when material changes occur.
We encourage you to review this Privacy Policy periodically to stay informed of how ACE333 manages your personal data. The date of the most recent update is always displayed at the top of this document.
If you have any questions, concerns, or complaints regarding ACE333's Privacy Policy or how we handle your personal data, please contact our Data Protection Officer through the following channels:
You also have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia if you believe ACE333 has not complied with PDPA 2010. Further details are available on the official JPDP Malaysia website.
Useful Links: To understand your rights in the context of responsible gaming and data protection, please visit the Responsible Gaming and Terms & Conditions ACE333 for a comprehensive overview of our commitment to our members.
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18+ only · SSL 256-bit protected data ·& nbsp; PDPA 2010 Compliant